Effective Date: 12 October 2026

 

At Frami Books, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, protect and share personal information when you visit our website, interact with our content or purchase products through our website or third-party platforms.

 

1. Information We Collect
Depending on how you interact with our website and services, we may collect or receive the following information:

Personal Information: Your name, email address, billing address, delivery address and telephone number when you make a purchase or contact us.
Order Information: Details of products purchased, including ebooks, audiobooks and printed books.
Payment Information: Payments are processed through third-party providers, including Payhip and PayPal, where applicable. We do not store complete payment card details on our own systems.
Website Usage Information: Information about how visitors interact with our website, such as pages viewed, links clicked, browser information and general website usage data. This information may be collected through cookies, analytics tools and advertising technologies, where enabled and permitted.
The information collected depends on the services you use, your cookie preferences and the settings of any third-party tools operating on our website.

 

2. How We Use Your Information
We may use personal information for the following purposes:

Order Processing and Fulfilment: To manage purchases, confirm orders, arrange payments and deliver physical products.
Customer Support: To respond to enquiries, resolve order issues and provide assistance.
Website Operation: To maintain, secure and improve our website and services.
Advertising and Marketing: To measure advertising performance, understand how visitors interact with our website and, where permitted, deliver or improve relevant advertising through platforms such as Google and Meta.
Legal Obligations: To comply with applicable legal, tax, accounting and regulatory requirements.
We will only use personal information where we have an appropriate lawful basis to do so.

 

3. Data Security
We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.

Our website may use SSL/TLS encryption to help protect information transmitted between your browser and the website.

Payments are processed by third-party providers, such as Payhip and PayPal, where applicable. These providers operate under their own security measures and privacy policies.

Although we take reasonable precautions, no method of transmitting or storing information online can be guaranteed to be completely secure.

 

4. Sharing Your Information
We do not sell your personal information to third parties.

We may share relevant information with trusted third-party service providers where necessary to operate our business, provide our services or fulfil our legal obligations. These may include:

Payment and E-commerce Providers: Payhip and PayPal, where applicable, to facilitate purchases and payments.
Delivery Services: Royal Mail and other courier services to deliver physical orders.
Advertising Platforms: Google and Meta, where their advertising or measurement technologies are used on our website.
Website and Technical Service Providers: Providers that help us host, maintain, secure or operate our website.
Professional or Legal Advisers: Where necessary to obtain professional advice or comply with legal requirements.
Third-party providers may process information in accordance with their own privacy policies and applicable data protection laws.

 

5. Third-Party Data Collection and Advertising
Frami Books may use third-party advertising and measurement technologies to promote our books, reach potential readers and understand the effectiveness of our advertising campaigns.

 

Google Advertising
We may use Google Ads and associated technologies, such as Google tags, to measure advertising performance, record relevant website interactions and help us understand whether visitors who interact with our advertisements subsequently visit particular pages or take certain actions.

Depending on the services enabled and your consent choices, Google may use cookies or similar technologies to collect information such as page visits, interactions with advertisements, browser or device information and online identifiers.

This information may be used for advertising measurement, conversion tracking, audience-related advertising features and campaign optimisation, where enabled.

For further information, please consult Google's Privacy Policy:
https://policies.google.com/privacy

 

Meta Advertising
We may use Meta advertising technologies, including the Meta Pixel, to measure advertising performance and understand how visitors interact with our website after seeing or clicking an advertisement on Facebook or Instagram.

Depending on the configuration of these technologies and your consent choices, information about website visits, page views, clicks and other interactions may be transmitted to Meta Platforms.

Meta may use this information in accordance with its own privacy policies and applicable settings for advertising measurement, delivery and optimisation.

For further information, please consult Meta's Privacy Policy:
https://www.facebook.com/privacy/policy/

 

Third-Party Platforms and Purchases
Some books may be purchased through third-party platforms, including Payhip and other retailers. When you purchase through an external platform, that platform may collect and process your personal information in accordance with its own privacy policy.

Frami Books does not automatically receive access to all customer records held by these platforms. The information available to us depends on the platform and the arrangements in place.

 

Your Choices and Consent
Where required by law, we will seek your consent before using non-essential cookies or similar technologies for advertising, analytics or other purposes.

You can manage your cookie preferences through the cookie settings available on our website, where provided. You can also manage cookies through your browser settings, although blocking certain cookies may affect website functionality.

You may also be able to manage advertising preferences directly through Google and Meta.

We do not use advertising technologies to identify individual visitors by name unless the relevant information has been provided to us through an appropriate and lawful process.

 

6. Your Data Protection Rights
Under applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you may have the right to:

Access: Request a copy of the personal information we hold about you.
Rectification: Ask us to correct inaccurate or incomplete information.
Erasure: Request deletion of your personal information where applicable.
Restriction: Ask us to restrict certain processing of your information.
Objection: Object to certain types of processing, including direct marketing where applicable.
Withdraw Consent: Withdraw consent where processing is based on your consent. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
Complain: Raise a concern with the UK Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.
These rights are subject to applicable legal conditions and exemptions.

To exercise your rights, please contact us through our website's contact page.

For purchases made through third-party platforms, you may also need to contact the relevant provider regarding information that it controls independently.

 

7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functionality, remember preferences, measure website performance and support advertising activities.

Cookies may be set by Frami Books or by third-party services, including Google and Meta, depending on the tools enabled on our website.

Where required by law, non-essential cookies will only be used after you have provided the necessary consent. You can change your preferences through our website's cookie settings, where available.

You can also manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect how parts of our website operate.

 

8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, maintaining business records and meeting legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

Information processed by third-party platforms may be retained in accordance with those providers' own policies.

 

9. International Data Transfers
Some third-party service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used where required by applicable data protection law.

For further information about a particular provider's international data processing arrangements, please consult its privacy policy.

 

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website technologies, advertising practices or legal obligations.

When we make changes, we will update the Effective Date at the top of this policy. We encourage visitors to review this page periodically.

 

11. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data protection rights or would like further information about how we handle personal information, please contact Frami Books through the contact page on our website.